Returns and Refunds

Under the distance Selling Act 2000, the Customer has the right to cancel the order at any time up to  7 working days after the goods have been delivered, by giving written notice by letter or fax or e-mail to BraziliStone.

The customer will be responsible for the cost of returning of the goods to BraziliStone’s warehouse.

The Customer must ensure the Goods being returned are complete and as new in their original packaging.

BraziliStone will not be responsible for goods that are lost, stolen or damaged in transit. Any damages to returned goods will be deducted from any refund due.

BraziliStone will refund the Customer within 30 days for any sum that has been paid or debited from a payment card, excluding any carriage expenses and a re-stocking fee of 20% of the gross value of the Goods – including VAT.

The Customer will have no right of cancellation or refund if the Goods ordered were made to the Customer’s specification.